Moog Aircraft Services Asia Pte Ltd

Moog Aircraft Services Asia Pte Ltd (Moog) is a joint venture between Moog Inc. and SIA Engineering Company (SIAEC). They maintain, repair, and overhaul Moog-manufactured flight control systems fitted to new-generation aircraft such as the Boeing B787 and Airbus A350.

Moog has been a leading supplier to the aircraft market for over six decades. Their broad range of solutions include fully integrated flight control systems and control actuation subsystems, as well as product-based solutions including controllers and utility actuators. Moog products are found on the industry's leading aircraft platforms including Military Aircraft, Commercial Aircraft, Regional Jets, Business Jets and Rotorcraft.

Moog chose Adventus to provide IT support for their network, wireless, firewall, cloud, and end-user equipment. Adventus rose to the occasion by providing the following suite of custom solutions:

• Microsoft Azure Implementation
  Microsoft Azure is an ever-expanding cloud computing platform with a set of cloud services that helps organisations with their business challenges. Azure integrates several related products, services, and third-party applications, allowing users to work seamlessly.

• Microsoft Office 365 Implementation
  Office 365 is a suite of cloud-based productivity and collaboration applications. Also known as O365, it brings all of Microsoft’s existing online applications (Word, Excel, PowerPoint, OneNote, Outlook, Publisher, Sway, and Access) to the cloud. Meanwhile, it adds Skype for Business and Microsoft Teams as the main communication and collaboration applications. More and more enterprises of all sizes choose to collaborate using Office 365 because of its ability to drive productivity, ROI, and corporate success.

• Remote IT End-user Support Implementation
  Adventus also supplied Moog with manpower for remote IT troubleshooting. As an outsourced IT provider, Adventus offered better economies of scale than hiring an internal IT personnel to cater to the team. Using Adventus’ Remote IT support, the Moog team can gain round-the-clock access to a team of highly skilled and well-trained IT professionals to resolve all IT issues quickly and remotely.

• On-Site IT Support Implementation
  Not all IT issues can be resolved remotely. For those that require an on-site team, an Adventus IT engineer will be there to handle it personally.

• Structured IT Infrastructure Maintenance Services Implementation
  Moog’s core network systems are comprised of firewalls, switches, and Wi-Fi network. These network systems require regular maintenance to maximise uptime and minimise human errors. Adventus established standard operating procedures and rigorous quality control policies to make this possible.

Once Moog worked with Adventus as its all-in-one IT services provider, Moog began to enjoy the following benefits:

• A Single Point-of-Contact
  With Adventus as Moog’s Single Trusted Services Provider, all of Moog’s software and systems are now seamlessly integrated. Moog only needs to reach out to one vendor for any IT assistance. Once contacted, a full team from Adventus, comprising of people with different expertise, will be ready to respond to issues at hand.
  Working only with one provider for various IT functions saves the Moog team time and effort. Moog employees are more productive too as they can spend their time better on more essential tasks.

• Always Up-to-Date Server
  As Moog’s server is cloud-based, it can receive updates regularly and automatically, along with any software upgrades and patches. These updates are usually conducted in real-time, making it convenient for users. Having regular updates also ensures that the server runs faster and more reliably.

• Ease of Maintenance
  With a cloud-based environment, Moog will not have any on-premise server or specialised hardware. This eliminates maintenance and saves capital costs. If needed, maintenance can be done offsite, which is faster and more convenient, and eliminates the need to access individual computers every time..

• Productivity and Efficiency
  Cloud solutions offer an accessible work environment and unified collaborations that lead to employee productivity and efficiency.