KOI’s business has grown significantly within a short span of time. As the business grows and headcount increases, they have realized that they need to evolve their IT environment to cope with the business growth.

1. Distributed Storage of Business Data in Individual Computers Impedes Collaboration Amongst Employees

With business data being stored locally in individual computers, file sharing was cumbersome, inefficient and unsecured.

2.    No Backup Solution for Business Data

There was no backup of business data in the individual computers. In the event of computer failures or misplacement of laptops, business data would be lost.

3.    High Risk File Sharing Solution 

Information and sensitive business data was not shared securely, KOI was exposed to the risk of their critical business data being exposed and stolen. There was no audit trail nor access control. 

4.    Network Vulnerable to External Intrusion 

There were limited control over the utilization of the Company’s internet bandwidth. The lack of perimeter security for internet access put KOI at a risk of unauthorized access into their environment. 

5.    Inadequate IT Support

With the rapid growth of the company, the number of computer users have increased rapidly as well.  There is a high demand for IT support but not enough for the company to be hiring a full-time IT personnel.

Mr. Kyle Huang, PMO Manager of KOI, is determined to overcome these challenges so as to improve the business processes and way of working to keep the company moving forward. 

• Implementation of Windows Domain Environment

  A windows domain environment which connects all user accounts, computers, printers and other security principals under a central database was set up. All files would be kept on the server and connected to the user's session automatically when he or she logs in to any computers. 

• Implementation of Company-wide File Sharing System

  To enhance the security of information sharing, a company-wide file sharing system was created for the employees to share the business data and sensitive information in a more secured to prevent the risk of sensitive data being exposed to unauthorized personnel. 

• Deployment of Firewall to Improve Network Security

  A comprehensive firewall solution that provides high-performance network security appliance which includes intrusion prevention, application and user visibility, SSL inspection, and unknown threat detection was installed. This would keep the computers safe and block intrusion attempts from hackers. 

• Implementation of Backup Solution

  Backup solutions was also implemented to ensure the business can restore data effectively in the event of disaster. KOI’s database, files, and applications was backed up with maximum efficiency accordingly to the data type.  

• Provision of IT Manpower for IT Troubleshooting

  Adventus provided Staff Augmentation and Level 1 IT Helpdesk and Remote Support to help KOI overcome the problem of inadequate IT support that was faced by the users. The support includes upgrades, system implementation, periodic maintenance and general IT administration work.

  KOI could now gain round the clock (24/7) access to Adventus team of highly skilled professionals and well trained IT Helpdesk Engineers for fast resolution of all IT issues remotely.